Archive for May 25th, 2011

BCFS

And the Fuax News Achievement Award goes to… The Missoulian.

I’m not sure if its possible for the Missoulian to have their collective heads farther up the ass of new Bresnan owner Cablevision.  I know the Missoulian is a loca paper, and as such carries some pretty worthless ‘news’ items from time to time, but did they just reprint a press release or something with this ‘informative’ story … er… advertisement?  As always Missoulian,  stay classy.

If you don’t already know, Bresnan Communications was bought out by Cablevision back in December and is now calling itself Optimum West (because its going to optimize its profits yo!).  So… an already annoying local monopoly with horrible customer service is now a local monopoly owned by a national corporation with monopolistic aspirations and most likely even worse customer service.

Optimum’s services are advertised as cheaper and more advanced than Bresnan’s.

Yeah, the introductory rate may be, but in cruising the whole of the Optimum site, the one .pdf that did not load properly was the document showing their regular prices after the promotional period ends.

Anyway, I never liked Bresnan service much, its customer service was horrible and its service expensive, but it was kinda the only game in town. You can’t really  shame a company into acting in a more socially responsible manner or treating their customers in a more respectful manner (they have no conscience after all) so this is just me complaining.

It would seem that customer service is already worse under the new owners.  In the last few months I have gotten at least one call per week badgering me to upgrade my current service, you see I didn’t have the optimum package for streamlining profit potential.  Needless to say i finally freaked out on a poor telemarketer that probably didn’t even work for Cablevision, but he seemed to understand my frustration.  Customer service shouldn’t be mainly about selling your customer more crap they don’t want.

Yeah for faux news.

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